Privacy Policy

1. Information We Collect

We may collect the following types of information.

Personal Information

Personal information may include:

• Name
• Email address
• Phone number
• Mailing address
• Appointment information
• Payment information when applicable
• Communication preferences
• Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information

We may automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Website usage patterns
• Cookies and similar technologies

Customer Communications

We may collect and retain records of:

• Questions or inquiries submitted through forms
• Appointment scheduling information
• Customer service communications
• Service history and feedback

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing healthcare-related services and support
• Scheduling and managing appointments
• Responding to inquiries and service requests
• Processing transactions when applicable
• Communicating service updates and reminders
• Maintaining communication preference records
• Improving our website functionality and user experience
• Ensuring system security and fraud prevention
• Complying with legal obligations

We only use personal information for legitimate business and service-related purposes.

3. SMS Messaging & A2P Compliance

By opting into SMS messaging through our website or scheduling forms, you consent to receive text messages from Roots Rising KC, Inc regarding services you have requested.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Customer support communications
• Important service notifications

Opt-In & Consent

SMS messages are sent only after explicit consent is provided.

Consent may be provided through:

• Website forms with SMS consent checkbox
• Appointment scheduling forms
• Other direct communication opt-in methods

We maintain timestamped records of all consent and opt-in activity.

We comply with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

Message Frequency

Message frequency varies depending on your interactions with our services and appointment schedule.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After opting out, you will receive a final confirmation message and will no longer receive SMS messages unless you opt in again.

Help & Support

You may reply:

HELP

for assistance or contact us directly:

• Email: drparmar@rootsrisingkc.com
• Phone: +1 913-513-4441

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

Mobile carriers are not liable for delayed or undelivered messages.

Supported carriers include major U.S. carriers such as AT&T, Verizon, T-Mobile, Sprint, and most regional providers.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following limited circumstances.

Service Providers

We may share information with trusted vendors that assist in operating our services, including:

• Payment processors
• Appointment scheduling platforms
• SMS messaging service providers
• Website hosting providers

All service providers are required to maintain strict confidentiality and security standards.

Legal Compliance

We may disclose information if required by law, including:

• Court orders
• Legal proceedings
• Government requests
• Protection of our legal rights

Business Transfers

In the event of a merger, acquisition, or asset sale, user data may transfer as part of the business transaction while remaining subject to this policy.

Text messaging opt-in data and consent will never be sold or shared for marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

These measures include:

• Secure encrypted data transmission
• Controlled access to personal data
• Security monitoring systems
• Routine security updates and vulnerability assessments
• Employee training on data protection practices
• Secure backup and recovery systems

While we take reasonable precautions, no internet transmission is completely secure and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Understand website traffic and usage patterns
• Improve user experience
• Store site preferences
• Analyze performance metrics

Users may disable cookies through browser settings, though some website features may not function properly.

7. Your Rights & Choices

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal data where legally permitted
• Withdraw consent for communications
• Opt out of SMS by replying STOP
• Opt out of marketing emails via the unsubscribe link

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or policies of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

9. Medical Information Disclaimer

The content provided on this website is intended for general informational and educational purposes only.

Information on this website does not constitute medical advice and should not be relied upon as a substitute for professional medical evaluation, diagnosis, or treatment.

Viewing or using this website does not establish a physician-patient relationship with Roots Rising KC, Inc or any affiliated medical professional.

A physician-patient relationship is only established after:

• A formal medical consultation has occurred, and
• A patient has been accepted for care by a licensed provider.

If you have questions about a medical condition or require medical care, you should consult a qualified healthcare professional.

In case of a medical emergency, call 911 or seek immediate medical attention.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The most current version will always be available on our website along with the effective date.

If significant changes occur, we may notify users through email or a website notice.

11. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us.

Roots Rising KC, Inc
Phone: +1 913-513-4441
Email: drparmar@rootsrisingkc.com
Website: https://rootsrisingkc.com

By using our website and services, you consent to this Privacy Policy.